Requester sought from the State Department of Transportation specific portions of permits for five tour aircraft operators on the Big Island. DOT did not address the request for five months despite several follow-up requests. Requester retained the Law Center, and DOT produced records after the Law Center made an initial contact.

• Request (10/18/13)
• DOT Acknowledgement to Requester (10/21/13)
• Requester’s Follow-up Letter (12/9/13)
• Request for OIP Assistance (1/16/14)
• OIP Letter to DOT (1/23/14)
• OIP Follow-up Letter to DOT (3/13/14)
• Law Center Letter to DOT (3/25/14)
• DOT Transmittal (3/31/14)